Frequently Asked Questions

The things you need to know in planning your retirement living at Clifton Waters Village

Q?

Why should I consider a move to a retirement Village?

A.

There are a variety of personal and practical reasons why people choose to retire to a retirement Village.The option to be free of the responsibilities of a larger home, with the freedom to travel knowing that all is cared for whilst you are away.

The companionship and friendship of the Village lifestyle that allows you to pursue, at your own pace, a wide variety of activities.

The support of caring staff, and the new friendships that will evolve.

The knowledge, comfort and freedom to your family that you are part of a caring Village community, and they are no more than a phone call away.

The ever present financial burden of the cost of repairing and replacing assets is removed when you become a resident at Clifton Waters Village as all items such as Hot Water Service and Air-Conditioning units, i.e. chattels, are maintained on your behalf.

However, it is finally you who should determine what the Village lifestyle has to offer you.

Q?

What age do I have to be?

A.

Either yourself, or your partner must be a minimum of 55 years.
However, consideration may be given in other circumstances.

Q?

Who should I talk to, to assist with this decision?

A.

Well, firstly, there is no substitute for family. The Village staff encourage the members of your family to be involved not only in the decision making process but also in the choice of Village lifestyles available to you.  Feel free to talk to Village residents, as they have made their own decision and are only too happy to assist new residents.

Village staff are trained to assist, but finally it is you who should be clear and relaxed about the decision. If necessary we would encourage you to seek financial or legal advice about this decision.  There are many law firms now experienced with retirement Village documentation.

Q?

What happens if the Village is sold and there is a change of management that differs from the current style of management?

A.

There can naturally be no guarantees that this situation would not occur. However, the founding organisation, The Anglican Diocese of Gippsland is still actively overseeing in the management of the Village, and works with the Management Company Gippsland Anglican Retirement Living to ensure the continuance of Clifton Waters Village philosophies. However, if there ever was new management, they would be bound to abide by the terms and conditions of the existing License Agreements.

Q?

Is there a Residents’ Committee?

A.

Clifton Waters Village has a committee elected yearly by the residents to design and initiate the Village social activities, with the assistance of Village staff.

There are independent resident committees for the Garden Club, Men’s Shed, Library, Craft, Catering, Activities etc. Every month there is a residents’ meeting chaired by the President of the Residents’ Club.

Management attends these meetings to present a monthly report, and to act as advisor to the Residents’ Association.

Q?

What types of accommodation are available at Clifton Waters?

A.

Clifton Waters Village has a wide variety of floor plans consisting of one or two bedrooms, the units are varied from each other and add choice and individuality to the Village.  Most, but not all Units have either a garage, carport or car space.

The absence of paling fences further enhances the open landscaped clusters.

Q?

May I bring my pet?

A.

Unfortunately no, part of the charm of the Village is the lack of boundaries, and this prohibits pets being permitted in the Village.

Q?

What facilities and activities are available to me as a resident?

A.

The Main Administration Building, consists of the general reception and management offices, the Community Hall houses the hairdresser, medical room, community kitchen, billiard room and library. Activities catered for include concerts, meetings, cards and a host of events and special functions. Adjoining the Administration building are the Village Guest Units.

The Lounge hosts craft sessions, chapel services and the Friday afternoon Happy Hour.

The Men’s Shed is a standalone building between the Community Hall and the Lounge.

Management facilitates and promotes all the Village recreational activities including theatre excursions, trips and tours. Feel free to join us in whatever activities take your pleasure, or suggest additional activities or pursuits. There are charges, naturally, for some activities.

Q?

What form of contract do I sign?

A.

The Village operates on a License Agreement for the occupancy of the Units.  The Agreement has an Entry Fee (Ingoing Contribution) for the purchase of the Unit License. The purchase price of the Unit Licence is based on the Real Estate Value of the Unit.

Residents of Clifton Waters Village have the protection of the Retirement Villages Act 1986 in respect to their rights under the License Agreement.

Q?

Will I have to pay a deposit?

A.

No deposit is necessary to reserve your selected Unit. We offer a 60 day obligation free reservation period during which we hold the Unit of your choice to enable you to sell your home.  An extension to the reservation period can be negotiated. Your Entry Fee is paid at the time of taking possession of your Unit.

Q?

How does the License Agreement for a Unit operate if I wish to leave the Village?

A.

As in all real estate, a purchaser must be found who wishes “to buy your Unit”, that is pay a new entry fee for a new license to occupy your Unit.   They must naturally comply with the conditions of this new license.   This allows your license to be terminated and your entry fee to be repaid in accordance with the terms and conditions of your license.

You are free, as is your executor, to obtain a new licensed resident and under these circumstances you will be responsible for any sales commission payable. To assist residents, a waiting list is routinely available, naturally dependent on the economic circumstances prevailing at the time.

You must decide who will obtain the New Licensed Resident.  For your information, since 1950’s all sales have been handled by Village staff. If you decide to utilise the services of Village Management you, or your Executor, must give Management this authority in writing. If you choose, you may employ a real estate agent to “sell on your behalf” at your expense. The purchaser must naturally comply with the terms and conditions of the new License.   No real estate board or signage is permitted externally or within the Village.

Q?

How is the equity in my License Agreement determined, and when is my equity repaid?

A.

Management will recommend to you a new entry fee based on their experience of similar sales within the Village. If you do not agree with the recommended value, the matter can be referred to the Australian Institute of Valuers. Each party is responsible for their own costs.

Any offers made by a prospective new licensed resident will be submitted for consideration by both parties.

Similar to a normal real estate transaction, you receive repayment of your equity in your license on the settlement day of the payment of the new entry fee by the new licensed resident.

To facilitate the sale of the license of a Unit, any internal repairs or maintenance are the responsibility of the licensed resident which are completed at the expense of, and are deducted from, the licensed resident’s entitlement from the sale of the license.  However, in the circumstances that the new licensed resident requires extensive renovations to the Unit, then the cost of these renovations will be at the expense of the new licensed resident.

The previously agreed value of the new entry fee prior to these renovations is used for the calculation of the financial entitlements of the existing license agreement.  To allow the New Licensed Resident to enjoy the future financial return from these renovations, the value of these improvements is added to form an adjusted new entry fee for their new license.

Q?

What charges do I face by living in the Village?

A.

The Resident is responsible for all their normal living expenses including telephone, electricity, shire and water rates. Each resident is responsible for the internal redecorating and maintenance of their Unit or apartment.   There is a weekly maintenance fee, payable by all Village Residents, this fee is currently set at $130 per week and is indexed as per the Retirement Villages Act 1986.

Q?

What does the weekly Maintenance Fee cover?

A.

The weekly Maintenance Fee is the proportion allocated to your Unit of the total outgoings of the Village and includes, but is not limited, to the following:

  • All fire insurance, including your Unit, public buildings and other structures, public risk, workers’ compensation etc.
  • Public lighting, lawn mowing and gardening of the common areas.
  • General and long term maintenance of the present and future Village buildings, Sports, Craft and Village centres, Administration, roads, courts etc., as well as the external maintenance of the Units.
  • Cost of cleaning the common areas, e.g. Community Hall, Lounge, etc.
  • Costs of administration and management of the Village.
  • Staff salaries, long service leave and superannuation entitlements.
  • State or federal charges, taxes, etc.

Q?

How is the weekly Maintenance Fee determined?

A.

The weekly maintenance fee is determined by Management in accordance with the Retirement Village Act 1986. Management is required by the Act to provide an audited statement of the current prescribed year’s expenses and a detailed budget for the forthcoming year.

The prescribed year for the Village commences on the 1st July of each year.

Q?

Is there any Government legislation in place to protect residents’ rights in retirement Villages, for example in the event of the Village suffering financial difficulties?

A.

In Victoria in 1986 the Retirement Villages Act was proclaimed after consultation with the Retirement Village Industry and other associated community organisations.

You may view a copy of the Act at the Village office or you may obtain a copy from the Government Printer. Your solicitor will be conversant with the Act and will be able to advise you.

Amongst the issues that are addressed by the Act are the financial security of residents in a Retirement Village under the various forms of tenure including license agreements.  The Act provides that the Residents’ equity has first priority, similar to a first mortgage, and that the owner must disclose any liabilities that exist on a document called a Retirement Village Notice. This notice must be included in the Occupancy Agreement.  These liabilities, if they exist, must take second priority behind the Resident’s rights. For your comfort there are no financial encumbrances on the current Title, held by The Anglican Diocese of Gippsland. The Retirement Village Act also determines how any increases may occur in service charges or special levies. The Act also addresses the Resident’s rights in respect to transfer to other types of accommodation.

Whilst the Retirement Village Act is not a complex document, it is far too lengthy to detail here, and Management is only too pleased to discuss the Act with you at your leisure.

Q?

May I lodge a Caveat to protect my financial interest in the Village?

A.

As long as the Retirement Village Act 1986 with amendments, or any future Act, continues to protect a Resident’s rights in a Retirement Village, then a Resident is not permitted to lodge a Caveat.

The License Agreement has a copy of the Retirement Village Notice which must display any financial encumbrances that are registered on the Title of the land on which the Village is constructed.  There are no financial encumbrances on the Clifton Waters Village notice.

Q?

Are the Units furnished?

A.

Residents bring with them those items of personal use and furniture which are considered necessary, including lounge, furniture, beds, bed linen and TV.  The carpets, drapes, light fittings, stove, hot water service and heater are provided as chattels.

Q?

Are there any housekeeping services?

A.

Various service providers in the area such as Benetas, Gippsland Lakes Community Health, Latrobe Community Health, Baptcare, etc. can arrange, at the Resident’s expense, for private housekeeping assistance for both the apartments and the Units.

Village staff do not assist with housekeeping.

Q?

Is there staff available to assist with maintenance?

A.

All external maintenance of your Unit is paid for as part of the maintenance charge. However the Village staff can arrange for any professional services you may require for internal maintenance or odd jobs, together with any assistance with your Unit garden.  There is a charge for these services.

Q?

Is the Community Hall available for special functions?

A.

With prior notice, arrangements can be made for those special functions, such as birthdays, anniversaries or family get-togethers. The cost of these functions is at the expense of the Resident.

There is no formal pricing for the use of the Community Hall for functions, however some families choose to make a donation to the Village.

Q?

What if I wish to temporarily leave the Village, for example vacations or hospital?

A.

You are naturally free to come and go as you please.  All you need to do is notify Management of your intention.  Naturally, your weekly maintenance Fee is payable whilst you are absent.  During your absence the maintenance fee will attend to your lawn mowing and any external maintenance that may occur.

Q?

What medical facilities are available?

A.

A doctors room is located within the Community Hall, Dr Smith attends the Village on a monthly basis. Appointments are to be made directly with Dr Smith.

Q?

What facilities are available to me should I need hostel or nursing home care?

A.

There are a number of Aged Care Facilities available in the surrounding area.  If you are medically advised, and are assessed for either form of care, then when your Unit is vacated and as instructed by you, we will advertise your Unit.

Q?

What if I do not drive or decide to sell my car. Is there transport available?

A.

The Public Transport bus runs Monday to Friday through the Village, three times a day. At 10am, 12pm and 3pm for access to Bairnsdale Shopping precinct.

Q?

May I rent or sub-let my Unit?

A.

Renting or sub-letting is not allowed, in order to maintain the nature of the Village as per the Retirement Villages Act 1986.

Q?

May I have a friend stay?

A.

Your guests at Clifton Waters Village, your children and grandchildren are welcome.  You can feel free to entertain them in the Village.  In other words, the Village is your home.  They must however be in your company if they are using any Village facility or engaging in any Village activity. Your guests may stay, provided you are also in occupation, for up to four (4) weeks in any one year.   Any extended stay is subject to obtaining the permission of Management.

Q?

What procedures are available if I am in dispute with Management?

A.

The Village Management and staff have developed a tremendous rapport with Residents, with Management always available to assist and discuss any concerns that may arise.

The Village has an internal dispute resolution scheme in place. Consumer Affairs Victoria also has a dispute resolution system to assist if required.

Q?

And finally, what are my responsibilities?

A.

  • To pay the legal costs in respect of the license agreement.
  • To use your residence only as a dwelling.
  • To permit Management to inspect the condition of your residence at convenient times.
  • To make no structural alterations or additions to your residence without the written consent of Management.
  • To keep your residence clean, to repair any damages caused by wilful or negligent conduct, and to keep your personal garden areas neat and tidy.
  • To be responsible for your guests whilst they are within the Village.
  • To abide by the Residents’ Village Rules, a copy of which is included in the License Agreement.

Thank you for your time in reading these FAQ on the lifestyle available at Clifton Waters Village. If there are any further queries, or you require any other assistance, please feel free to contact Village staff. They are only too pleased to assist you.

We hope you will soon join us at Clifton Waters Village.

DISCLAIMER:
This document offers information as a response to the most commonly asked questions about Clifton Waters Village and is accurate to the date of publication. However as it is written in an “easy to read” format it cannot be guaranteed that every single statement is without flaw.

Prior to admission Clifton Waters Village provides all prospective residents with a comprehensive range of information in accordance with the Retirement Villages Act 1986.